Cancellation, Replacement & Refund Policy

1 Cancellation Before Dispatch

Because microgreens are harvested and prepared to meet customer orders, cancellation requests should be made as early as possible and before the applicable harvest/dispatch cut-off. Once an order has entered harvesting, packing or dispatch, cancellation may not be possible.

Where cancellation is accepted before preparation, any eligible refund will be processed to the original payment method or by another permitted method.

2 Cancellation by Aarvion

Aarvion Microgreens may cancel an order where the product is unavailable, the delivery location is not serviceable, incase payment cannot be verified, the order contains a material error, or circumstances prevent safe fulfilment.

If Aarvion cancels a paid order, we will process an appropriate refund in accordance with applicable law.

3 Subscription Deliveries

Subscription customers may have a recurring delivery schedule and a specified cut-off for skipping, pausing or cancelling a delivery. These details will be displayed on the subscription page or at checkout. If a customer requests a change after the applicable cut-off, the scheduled harvest or delivery may already be in progress.

Aarvion may pause or modify a subscription due to product availability, operational constraints, delivery-area changes or other legitimate reasons, with reasonable communication.

4 Promotional Offers

Promotional discounts, free-delivery offers, introductory pricing and other campaigns may have additional terms, eligibility requirements, validity periods and usage limits. Unless expressly stated, promotions cannot be combined.

5 Quality Issues, Damage or Spoilage

If your order arrives visibly damaged, spoiled, leaking, contaminated, substantially different from what was ordered, or otherwise unsuitable for consumption, contact Aarvion as soon as possible, preferably within 2 (Two) hours of delivery.

Please provide the order number, photographs of the product and packaging, and a brief description of the issue. This helps us investigate the batch and delivery conditions.

6 Replacement or Refund

Where a genuine quality or fulfilment issue is established, Aarvion may, depending on the circumstances, offer a replacement, credit, partial refund or full refund. The remedy will take account of the nature of the issue, product availability and applicable consumer rights.

Because microgreens are perishable, returns of opened or used fresh produce are generally not practical. This does not affect any mandatory statutory rights.

7 Wrong or Missing Items

If an item is missing or an incorrect variety/quantity has been delivered, contact us promptly with the order details. Where the issue is verified, we may arrange replacement, credit or refund as appropriate.

8 Refund Processing

Approved refunds will normally be initiated within 2 (Two) business days after approval. The time taken for funds to appear may depend on the payment gateway, bank or card issuer.

Refunds will generally be made to the original payment method where technically and legally appropriate.

9 Delivery Charges on Refund

Delivery charges, if applicable, will be displayed before order confirmation. If a refund is issued because Aarvion is unable to fulfil an accepted order, applicable delivery charges paid for that order will be handled in accordance with the circumstances and applicable law.

10 Customer Responsibilities

• Provide accurate name, phone number and delivery address.
• Be available to receive perishable products or provide appropriate delivery instructions.
• Store microgreens promptly and according to the package instructions.
• Notify Aarvion promptly of quality, delivery or order issues.
• Do not consume a product if its packaging is damaged or if the product appears unsafe. Contact us for assistance.

11 Food Safety

Aarvion follows applicable food-handling and food-safety requirements relevant to its operations.

Customers should follow the storage and consumption instructions on the product packaging.

Customers with allergies or specific dietary requirements should review product information and seek professional advice where appropriate.

12 Contact Us

For cancellation or refund-related queries, please contact:

13 Policy Changes

Aarvion Microgreens may update this Cancellation & Refund Policy from time to time. The latest version will be published on the Website with the applicable effective date.